🌿 Frequently Asked Questions

Thoughtful answers for caring dog parents

We know grooming can bring up a lot of questions — especially if your dog feels anxious or sensitive.
Below are some of the most common questions we receive. If you don’t see your question here, you’re always welcome to reach out.

  • Appointments begin with a personalized quote request. We’ll ask for a few details about your dog, including breed, size, coat type, and temperament, so we can make sure we’re the right fit and schedule enough time for your dog’s needs.

  • Availability can vary, especially for longer or more specialized appointments. Booking a few weeks in advance is recommended when possible, particularly for new clients or dogs who need extra time.

  • No. All grooming appointments are one-on-one. Your dog is the only dog being groomed during their appointment.

  • Our approach is slower, quieter, and more intentional. We work at your dog’s pace, offer breaks as needed, and avoid rushed timelines. The focus is on comfort, emotional well-being, and creating a positive experience — not speed or volume.

  • Appointment length varies based on your dog’s size, coat, and comfort level.

  • That’s okay. First-time grooms are approached gently and patiently, with the goal of building trust. We focus on helping your dog feel safe and supported, even if that means starting small.

  • Not at all. While we specialize in dogs who need a calmer, more mindful approach, confident dogs also enjoy the benefits of one-on-one, unhurried grooming. Every appointment is tailored to the individual dog — whether they’re nervous, relaxed, or somewhere in between.

  • Yes. We specialize in dogs who need a calmer, more mindful grooming experience — including anxious, sensitive, or overwhelmed dogs.

  • Your dog’s emotional well-being always comes first. If your dog becomes overly stressed or unsafe to continue, we may modify the service or stop early. This is never considered a failure — it’s about protecting your dog and building trust over time.

  • Yes, we ask that a responsible adult be available during the scheduled arrival window unless prior arrangements are made.

  • We’ll park as close as possible to your home, typically in your driveway or on the street nearby. We’ll confirm details with you when we arrive.

  • Payment is due at the time of service. We accept cash, check, and major credit cards.