🌿 Policy Agreement
Created with your dog’s comfort, safety, and well-being in mind
At Snout & About Mobile Spa, our goal is to provide a calm, fear-free grooming experience for every dog.
The following policies help ensure a safe, respectful, and stress-free environment — for your dog, for you, and for us.
All clients are asked to review and agree to these policies prior to their appointment.
🐾 Health & Safety
Grooming may reveal or worsen pre-existing medical conditions. Snout & About Mobile Spa is not responsible for medical conditions that arise during or after grooming unless directly caused by negligence.
In the event of an emergency where immediate veterinary care is required and we are unable to reach you, we will transport your dog to the nearest veterinary facility or the veterinarian listed on your file. Any veterinary expenses are the responsibility of the pet owner.
Dogs must be up to date on rabies vaccination if over 6 months of age, unless a veterinarian provides written documentation stating otherwise. Distemper and Bordetella vaccines are recommended but not required.
Dogs who are pregnant, in heat, under the influence of sedatives, or visibly ill may be turned away for their safety.
🌿 Fear-Free & Holistic Grooming Practices
We work at your dog’s pace. Breaks are always allowed and encouraged.
Your dog’s emotional well-being will always come before completing a service.
If at any point your dog becomes overly stressed or unsafe to groom, we reserve the right to stop or modify services to protect their emotional and physical well-being.
If grooming must be stopped, you will be charged for the portion of the service completed.
Owners must disclose any history of biting, aggression, anxiety, or medical concerns prior to the appointment.
Our goal is not perfection — it is comfort, trust, and a positive experience your dog can feel safe returning to.
🪮 Coat Condition & Matting
• Coat condition may affect the services we're able to safely provide. Severe matting may require a shorter haircut than requested or modification of the planned service.
• We prioritize your dog's comfort and safety over preserving coat length and will not perform excessive or painful dematting.
• Additional time or work required due to matting, impacted coat, or excessive undercoat may result in additional charges.
🐕 Parasites & Contagious Conditions
Dogs showing signs of contagious illness, coughing unrelated to heart or tracheal issues, conjunctivitis, skin infections, strong skunk odor, or internal/external parasites may be turned away at check-in.
If fleas are discovered after grooming has begun, a $100 flea sanitation fee will be charged to cover deep cleaning and cancellation of remaining appointments to prevent spread.
📅 Appointments & Availability
Clients do not need to be home for Mobile Grooming as long as arrangements have been made for us to safely access and return their dog.
If a client is unavailable upon arrival, we will attempt to contact you up to three times.
If we are unable to reach you within 15 minutes, the appointment will be considered a no-show, and the full service fee will be due.
To maintain consistency and appointment availability, clients are encouraged to remain on a regular 2–12 week grooming schedule based on their dog's individual needs.
🏡 Mobile, Drop-Off & Pickup/Return Grooming
Mobile Grooming is available for dogs under 50 lbs within our mobile service area.
Dogs 50 lbs and over will be groomed at our private St. Clair Shores location through Drop-Off Grooming or Pickup & Return Grooming.
Drop-Off Grooming is $30 less than the comparable mobile grooming service. Pickup & Return Grooming is offered at the same price as mobile grooming.
For Pickup & Return appointments, clients agree to have their dog safely accessible at the arranged pickup time and provide any necessary instructions for entering the home or property.
❌ Cancellations & No-Shows
A minimum of 48 hours’ notice is required for cancellations or rescheduling.
Appointments canceled within 48 hours will be charged 50% of the scheduled service cost.
If an appointment is canceled after the groomer is en route, 100% of the scheduled service cost will be due.
After three no-shows or late cancellations, future services may no longer be offered.
These policies help protect appointment availability for all clients and allow us to provide unrushed, individualized care.
💳 Payments
Payment is due on the day of service.
Accepted forms of payment include cash, check, Venmo, and major credit and debit cards.
Returned checks will incur a $25 fee in addition to any bank charges.
Credit card payments not completed on the day of service may incur a $5 per day late fee.
📸 Photos & Media
Photos of your dog may be used on our website or social media for marketing purposes.
Please notify us in advance if you do not wish for your dog’s photo to be shared.
🌧 Weather, Illness & Vehicle Issues
In the event of severe weather, illness, or vehicle issues, every effort will be made to contact you and reschedule your appointment at the next available time.
🔐 Privacy
All client information is kept confidential and will never be sold or shared.
🤍 Our Promise
At Snout & About Mobile Spa, we treat every dog with patience, respect, and compassion.
These policies exist not to be rigid — but to ensure a calm, predictable, and safe experience for every dog in our care.
By booking services with Snout & About Mobile Spa, you acknowledge that you have read, understood, and agree to the policies outlined above.
Proudly providing fear-free, holistic grooming for dogs who need a little extra patience and understanding.